Frequently Asked Questions
General
You can download the Exotic Pop app on the Apple App Store or Google Play Store!
When using an accelerated payment method on our mobile app or website, please be sure to check that you are providing the correct shipping information.
When using an accelerated payment method, our system will take all of your order information(name, shipping and billing address, etc.) from the information provided by the method used rather than that entered into the fields at checkout.Â
For example, if you have your shipping address field filled within your Apple Pay digital wallet, and choose to use Apple Pay at checkout, we will pull the shipping address provided by your digital wallet regardless of that provided at checkout.
This holds true with PayPal, ShopPay and other checkout options.
All pricing is perindividual unit, whether that be a single soda, bag of chips, or other snack.Any exclusions will be addressed in item descriptions.
If you would like to purchase by the case please visit our wholesale website
Apply to be a "Exotic Pop" retailer on our distribution website here.
If you are approved you will receive a email from one of our wholesale team members.
Exotic Pop & Exotic Snax works very closely with a range of vendors all around the world. We are constantly working together to develop ways to get products to customers cheaper, faster, and with more efficiency.Â
Visit our store locator, or order our exotic pop & snax online - we ship across the the world!
Orders & Shipping
We prefer you contact our team via our contact form or email: orders@exoticpop.com, but you can reach our customer service hotline at: 713-425-3767. Our hours operation are Monday through Friday, 10AM-6PM CST.
All orders will be processed within 3-5 business days of order finalization pending any delays. Please keep in mind Exotic Pop is closed Saturday & Sunday and packages will not be processed or shipped these days. If there are any problems pre-shipment Exotic Pop will attempt to contact the customer.
For all missing items please contact us at orders@exoticpop.comÂ
For damaged items please refer to the return and refund policy for additional information on how to make a claim with your postal carrier.
Please Note:Â As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our full return policy for more info regarding returns and damaged.
Sorry to hear that, it's not for everyone! Always happy to hear feedback though, so don't feel shy reaching out.
Unfortunately we are not accepting returns, and can only refund damaged items.
Yes we do, we want our Exotic Pop & Snax to reach all over the world. Whether its Canada, Australia or even Germany, we want all of our customers to be able to try out Exotic Pop!
Tracking information will be sent directly to the email address you provide at checkout, as well as your phone number provided when applicable.Â
These emails will have a link to access your order page, where you can see the individual tracking status and information for every package in your order, as well as what items to expect in each package.Â
You can also enter your tracking number here
If you would like to cancel a order you placed, please send a email with your order # to orders@exoticpop.com
Someone from customer support will get back to you as soon as possible to assist you.
Please ensure you contact our support line specifically to avoid your email being sorted into our spam folder.Â
If your order has already been processed for shipping, we will be unable to cancel you order.